MANAGED IT SERVICE
Delta Informatica SA provides ICT services for deployment, support & management of ICT infrastructure.
Data Center Management
Delta Informatica SA offers compentencies for On-Premises systems, traditional or hyperconverged servers and storage, physical or virtual from the top brends we partner with:
Citrix, Dell, HPE, Fujitsu, Lenovo, Microsoft, Vmware.
We offer on-premises infrastructure maintenance or outsourcing services
The availability of spare server and storage parts gives customers additional coverage
Monitoring and Performance Management
Delta Informatica SA offers proactive monitoring solutions and services to its customers.
- The solution reduces the risk of inefficiency and downtime
- Proactive monitoring with continuous verification of control points that can be associated with active equipment and system services.
- Ability to create statistical reports for events and performance on demand
- Automatic execution of custom corrective measures via scripts
Service Desk
Delta Informatica SA provides ITIL-compliant Service Desk service to its customers; customers’ problems are our problems, and our priority is to minimize downtime and mitigate any disruptions.
Incidents and Requests tickets are managed through a platform that allows custom settings for customers’ SLA and reporting needs.
The Service is provided in the following time slot:
- Monday to Friday from 07.00 a.m. to 11.00 p.m.
- Saturdays from 07.00 a.m. to 1.00 p.m.
- festive days from 8 a.m. to 6 p.m.
Service Desk service is available at: +41 91 640 55 69, or by writing to: assistenza@deltainformatica.ch
24X7 Support
Delta Informatica SA offers its customers the opportunity to subscribe to an extension of the standard support service offered by the Service Desk.
- 24×7 service level II and III system support
- Application monitoring or batch execution service
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