{"id":1452,"date":"2020-07-13T12:53:56","date_gmt":"2020-07-13T12:53:56","guid":{"rendered":"https:\/\/www.deltainformatica.ch\/job\/"},"modified":"2026-07-28T12:20:06","modified_gmt":"2026-07-28T12:20:06","slug":"job","status":"publish","type":"page","link":"https:\/\/www.deltainformatica.ch\/en\/job\/","title":{"rendered":"Job"},"content":{"rendered":"<section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1594646345225 pofo-stretch-content vc_row-no-padding vc_row-o-content-bottom vc_row-flex pofo-row-responsive-6a8e78ac3cd2b\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid  vc_custom_1594651129500 vc_row-has-fill cover-background bg-position-center-center wow fadeIn pofo-inner-row-responsive-6a8e78ac3cea6\" style=\"min-height: 362px;\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid titleMainCont vc_custom_1594297942879 pofo-inner-row-responsive-6a8e78ac3cfa6\"><div class=\"wpb_column vc_column_container vc_col-has-fill titleMain vc_col-sm-12 vc_col-lg-6 vc_col-md-6 vc_col-xs-12 wow fadeInUp text-center md-text-center sm-text-center xs-text-center display-inline-block md-display-inline-block sm-display-block xs-display-block pofo-column-responsive-6a8e78ac3d05d\" data-wow-delay= 300ms><div class=\"vc_column-inner vc_custom_1594297984225\"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h1>JOB<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid candidaturaSingola vc_custom_1657035674424 wow fadeInUp pofo-stretch-content pofo-stretch-row-container pofo-row-responsive-6a8e78ac3d1a2\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-lg-3 vc_col-md-3 vc_col-xs-12 text-center md-text-center sm-text-center xs-text-center\"><div class=\"vc_column-inner vc_custom_1594654931354\"><div class=\"wpb_wrapper\">[vc_icon icon_fontawesome=&#8221;fas fa-users&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#919191&#8243; css=&#8221;.vc_custom_1594654909796{margin-bottom: 0px !important;}&#8221; el_class=&#8221;resp-no&#8221;]<a  href=\"https:\/\/www.deltainformatica.ch\/en\/candidature-request\/?nomeMansione=Service%20Manager\" target=\"_self\" class=\"btn btnDett01 pofo-button-1 button-style1  btn-dark-gray\" >Apply!<\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-9 vc_col-md-9 vc_col-xs-12 pofo-column-responsive-6a8e78ac3d370\"><div class=\"vc_column-inner vc_custom_1594655047897\"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h4><strong>Service Manager<\/strong><\/h4>\n<\/div><div class=\"last-paragraph-no-margin\"><p>We are looking for a Service Manager with experience in the MSP context.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<p><strong>Support Team Management:<\/strong> Daily coordination of technicians (L1, L2, L3), task assignment, and shift management.<\/p>\n<p><strong>Service Level Agreement (SLA):<\/strong> SConstant supervision to ensure that response and resolution times comply with customer contracts.<\/p>\n<p><strong>Escalation Management:<\/strong> Direct intervention in critical or complex cases that the support team is unable to resolve independently.<\/p>\n<p><strong>Process Optimization<\/strong>: Implementation of best practices (e.g., ITIL) to standardize incident\/change process management.<\/p>\n<p><strong>Reporting e KPI:<\/strong> Performance analysis using PSA and RMM tools, with a focus on the profitability of technical hours.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Technical and Management Skills<\/strong><\/p>\n<ul>\n<li><strong>MSP experience:<\/strong> Deep understanding of multi-tenant service delivery dynamics.<\/li>\n<li><strong>Soft Skill:<\/strong> Leadership, mentoring skills, and conflict management (both internal and with customers).<\/li>\n<li><strong>Strategic Vision:<\/strong> Ability to identify technological trends or recurring problems in order to propose updates and improvement projects.<\/li>\n<li><strong>Technical Framework:<\/strong> Solid systems foundation (Active Directory, Microsoft 365, Azure\/AWS Cloud) to validate the team&#8217;s solutions.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Education:<\/strong> Bachelor&#8217;s degree in Computer Science or equivalent experience.<\/p>\n<p><strong>Certifications:<\/strong> ITIL Foundation\/Expert, vendor certifications (Microsoft, Fortinet)<\/p>\n<p>Good technical knowledge of the English language.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Offriamo:<\/strong><\/p>\n<ul>\n<li>Campo di attivit\u00e0 entusiasmante e diversificato in un&#8217;organizzazione dinamica e in crescita<\/li>\n<li>Utilizzo di tecnologie moderne e ulteriori opportunit\u00e0 di sviluppo<\/li>\n<li>Collaborazione con un team motivato e in crescita<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n","protected":false},"excerpt":{"rendered":"JOB [vc_icon icon_fontawesome=\"fas fa-users\" color=\"custom\" size=\"lg\" align=\"center\" custom_color=\"#919191\" css=\".vc_custom_1594654909796{margin-bottom: 0px !important;}\" el_class=\"resp-no\"]Apply!Service Manager We are looking for a Service Manager with experience in the MSP context. &nbsp; Key Responsibilities Support Team Management: Daily coordination of technicians (L1, L2, L3), task assignment, and shift management. Service Level Agreement (SLA): SConstant supervision to ensure that response and resolution times comply with customer contracts. Escalation Management: Direct intervention in critical or complex cases that the support team is unable to resolve independently. Process Optimization: Implementation of best practices (e.g., ITIL) to standardize incident\/change process management. Reporting e KPI: Performance analysis using PSA and RMM tools, with a focus on the profitability of technical hours. &nbsp; Technical and Management Skills MSP experience: Deep understanding of multi-tenant service delivery dynamics. Soft Skill: Leadership, mentoring skills, and conflict management (both internal and with customers). Strategic Vision: Ability to identify technological trends or recurring problems in order to propose updates and improvement projects. Technical Framework: Solid systems foundation (Active Directory, Microsoft 365, Azure\/AWS Cloud) to validate the team's solutions. &nbsp; Education: Bachelor's degree in Computer Science or equivalent experience. Certifications: ITIL Foundation\/Expert, vendor certifications (Microsoft, Fortinet) Good technical knowledge of the English language. &nbsp; &nbsp; Offriamo: Campo...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1452","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Job - Delta Informatica<\/title>\n<meta name=\"description\" content=\"Delta Informatica si propone come azienda qualificata nella consulenza, progettazione e realizzazione di progetti informatici.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deltainformatica.ch\/en\/job\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Job - 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