{"id":1452,"date":"2020-07-13T12:53:56","date_gmt":"2020-07-13T12:53:56","guid":{"rendered":"https:\/\/www.deltainformatica.ch\/job\/"},"modified":"2026-03-12T12:52:14","modified_gmt":"2026-03-12T12:52:14","slug":"job","status":"publish","type":"page","link":"https:\/\/www.deltainformatica.ch\/en\/job\/","title":{"rendered":"Job"},"content":{"rendered":"<section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1594646345225 pofo-stretch-content vc_row-no-padding vc_row-o-content-bottom vc_row-flex pofo-row-responsive-69f2ab5138968\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid  vc_custom_1594651129500 vc_row-has-fill cover-background bg-position-center-center wow fadeIn pofo-inner-row-responsive-69f2ab5138b60\" style=\"min-height: 362px;\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid titleMainCont vc_custom_1594297942879 pofo-inner-row-responsive-69f2ab5138c8e\"><div class=\"wpb_column vc_column_container vc_col-has-fill titleMain vc_col-sm-12 vc_col-lg-6 vc_col-md-6 vc_col-xs-12 wow fadeInUp text-center md-text-center sm-text-center xs-text-center display-inline-block md-display-inline-block sm-display-block xs-display-block pofo-column-responsive-69f2ab5138d62\" data-wow-delay= 300ms><div class=\"vc_column-inner vc_custom_1594297984225\"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h1>JOB<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid candidaturaSingola vc_custom_1657035674424 wow fadeInUp pofo-stretch-content pofo-stretch-row-container pofo-row-responsive-69f2ab5138ee4\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-lg-3 vc_col-md-3 vc_col-xs-12 text-center md-text-center sm-text-center xs-text-center\"><div class=\"vc_column-inner vc_custom_1594654931354\"><div class=\"wpb_wrapper\">[vc_icon icon_fontawesome=&#8221;fas fa-users&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#919191&#8243; css=&#8221;.vc_custom_1594654909796{margin-bottom: 0px !important;}&#8221; el_class=&#8221;resp-no&#8221;]<a  href=\"https:\/\/www.deltainformatica.ch\/en\/candidature-request\/?nomeMansione=Help%20Desk%20Specialist\" target=\"_self\" class=\"btn btnDett01 pofo-button-1 button-style1  btn-dark-gray\" >Apply!<\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-9 vc_col-md-9 vc_col-xs-12 pofo-column-responsive-69f2ab51390fd\"><div class=\"vc_column-inner vc_custom_1594655047897\"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h4>Help Desk Specialist<\/h4>\n<\/div><div class=\"last-paragraph-no-margin\"><p>We are looking for an ICT support specialist focused on Help Desk services in the MSP field.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Rieceiving and processing IT requests at the service desk (phone, email), including independent problem resolution in first-level support and further processing of more complex problems in second-level support.<\/li>\n<li>Advising customers on the use of work equipment, remotely or on site.<\/li>\n<li>Installation, maintenance, and support for PCs, notebooks, and peripherals.<\/li>\n<li>Active participation in process optimization and quality improvement.<\/li>\n<li>On-call service according to defined deployment plans.<\/li>\n<li>Good technical knowledge of the English language.<\/li>\n<li>At least 5 years of experience is required.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Soft Skills and Certifications<\/strong><\/p>\n<ul>\n<li><strong>Communication: <\/strong>Ability to explain technical terms in simple terms to non-expert users.<\/li>\n<li><strong>Stress Management:<\/strong> Ability to manage requests in compliance with SLAs.<\/li>\n<li><strong>Collaboration:<\/strong> Ability to manage activities independently and as part of a team.<\/li>\n<li><strong>Education:<\/strong> Diploma or degree in ICT.<\/li>\n<li><strong>Preferential certifications:<\/strong>\n<ul>\n<li><a href=\"https:\/\/www.splashtop.com\/it\/blog\/10-must-have-certifications-for-it-support-pros\">CompTIA A+<\/a> for basic hardware\/software skills.<\/li>\n<li><a href=\"https:\/\/www.argo3000.it\/le-certificazioni-piu-richieste-nel-settore-it\/\">Microsoft Certified: Azure Fundamentals<\/a> \u00a0for Cloud Support.<\/li>\n<li><a href=\"https:\/\/www.infobasic.it\/quali-sono-le-certificazioni-informatiche-piu-richieste\/\">ITIL Foundation<\/a> for IT service process management.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>We offer:<\/strong><\/p>\n<ul>\n<li>Exciting and diverse field of activity in a dynamic and growing organization.<\/li>\n<li>Use of modern technologies and further opportunities for development.<\/li>\n<li>Collaboration with a motivated and growing team.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid candidaturaSingola vc_custom_1657035674424 wow fadeInUp pofo-stretch-content pofo-stretch-row-container pofo-row-responsive-69f2ab5139301\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-lg-3 vc_col-md-3 vc_col-xs-12 text-center md-text-center sm-text-center xs-text-center\"><div class=\"vc_column-inner vc_custom_1594654931354\"><div class=\"wpb_wrapper\">[vc_icon icon_fontawesome=&#8221;fas fa-users&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#919191&#8243; css=&#8221;.vc_custom_1594654909796{margin-bottom: 0px !important;}&#8221; el_class=&#8221;resp-no&#8221;]<a  href=\"https:\/\/www.deltainformatica.ch\/en\/candidature-request\/?nomeMansione=Service%20Manager\" target=\"_self\" class=\"btn btnDett01 pofo-button-2 button-style1  btn-dark-gray\" >Apply!<\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-9 vc_col-md-9 vc_col-xs-12 pofo-column-responsive-69f2ab513948d\"><div class=\"vc_column-inner vc_custom_1594655047897\"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h4><strong>Service Manager<\/strong><\/h4>\n<\/div><div class=\"last-paragraph-no-margin\"><p>We are looking for a Service Manager with experience in the MSP context.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<p><strong>Support Team Management:<\/strong> Daily coordination of technicians (L1, L2, L3), task assignment, and shift management.<\/p>\n<p><strong>Service Level Agreement (SLA):<\/strong> SConstant supervision to ensure that response and resolution times comply with customer contracts.<\/p>\n<p><strong>Escalation Management:<\/strong> Direct intervention in critical or complex cases that the support team is unable to resolve independently.<\/p>\n<p><strong>Process Optimization<\/strong>: Implementation of best practices (e.g., ITIL) to standardize incident\/change process management.<\/p>\n<p><strong>Reporting e KPI:<\/strong> Performance analysis using PSA and RMM tools, with a focus on the profitability of technical hours.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Technical and Management Skills<\/strong><\/p>\n<ul>\n<li><strong>MSP experience:<\/strong> Deep understanding of multi-tenant service delivery dynamics.<\/li>\n<li><strong>Soft Skill:<\/strong> Leadership, mentoring skills, and conflict management (both internal and with customers).<\/li>\n<li><strong>Strategic Vision:<\/strong> Ability to identify technological trends or recurring problems in order to propose updates and improvement projects.<\/li>\n<li><strong>Technical Framework:<\/strong> Solid systems foundation (Active Directory, Microsoft 365, Azure\/AWS Cloud) to validate the team&#8217;s solutions.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Education:<\/strong> Bachelor&#8217;s degree in Computer Science or equivalent experience.<\/p>\n<p><strong>Certifications:<\/strong> ITIL Foundation\/Expert, vendor certifications (Microsoft, Fortinet)<\/p>\n<p>Good technical knowledge of the English language.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Offriamo:<\/strong><\/p>\n<ul>\n<li>Campo di attivit\u00e0 entusiasmante e diversificato in un&#8217;organizzazione dinamica e in crescita<\/li>\n<li>Utilizzo di tecnologie moderne e ulteriori opportunit\u00e0 di sviluppo<\/li>\n<li>Collaborazione con un team motivato e in crescita<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n","protected":false},"excerpt":{"rendered":"JOB [vc_icon icon_fontawesome=\"fas fa-users\" color=\"custom\" size=\"lg\" align=\"center\" custom_color=\"#919191\" css=\".vc_custom_1594654909796{margin-bottom: 0px !important;}\" el_class=\"resp-no\"]Apply!Help Desk Specialist We are looking for an ICT support specialist focused on Help Desk services in the MSP field. &nbsp; Rieceiving and processing IT requests at the service desk (phone, email), including independent problem resolution in first-level support and further processing of more complex problems in second-level support. Advising customers on the use of work equipment, remotely or on site. Installation, maintenance, and support for PCs, notebooks, and peripherals. Active participation in process optimization and quality improvement. On-call service according to defined deployment plans. Good technical knowledge of the English language. At least 5 years of experience is required. &nbsp; Soft Skills and Certifications Communication: Ability to explain technical terms in simple terms to non-expert users. Stress Management: Ability to manage requests in compliance with SLAs. Collaboration: Ability to manage activities independently and as part of a team. Education: Diploma or degree in ICT. Preferential certifications: CompTIA A+ for basic hardware\/software skills. Microsoft Certified: Azure Fundamentals \u00a0for Cloud Support. ITIL Foundation for IT service process management. &nbsp; We offer: Exciting and diverse field of activity in a dynamic and growing organization. Use of modern technologies and further opportunities...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1452","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Job - Delta Informatica<\/title>\n<meta name=\"description\" content=\"Delta Informatica si propone come azienda qualificata nella consulenza, progettazione e realizzazione di progetti informatici.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deltainformatica.ch\/en\/job\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Job - Delta Informatica\" \/>\n<meta property=\"og:description\" content=\"Delta Informatica si propone come azienda qualificata nella consulenza, progettazione e realizzazione di progetti informatici.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.deltainformatica.ch\/en\/job\/\" \/>\n<meta property=\"og:site_name\" content=\"Delta Informatica\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-12T12:52:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.deltainformatica.ch\/en\/job\/\",\"url\":\"https:\/\/www.deltainformatica.ch\/en\/job\/\",\"name\":\"Job - 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